Whether you already log tickets with us or you are mapping support for the first time, the pathway stays consistent from first call to reporting.
Log a helpdesk ticket for anything from account access to device rollout. Track updates in plain language as we work.
Book an onboarding consult so we can document your environment, key systems, and coverage expectations.
4-hour target for business-hours helpdesk requests, with tighter SLAs available for critical operations.
$1.74 + GST in fair six-minute increments so you only pay for the time we spend helping.
Most incidents close remotely. On-site callouts are scoped with transparent travel and time estimates.
Monthly snapshots and deep dives show ticket trends, consumption, and opportunities to improve.
Provision, patch, and retire laptops, desktops, and peripherals across multiple locations.
Set up accounts, hardware, and access for new hires with coordinated checklists.
Handle password resets, MFA support, and urgent security escalations with clear comms.
Keep Microsoft 365, Google Workspace, VoIP, and line-of-business tools humming.
Support connectivity for offices, depots, and remote teams with proactive monitoring.
Give leaders clarity on service levels, spend, and the next improvements to fund.
Monday – Friday: 8:00 AM – 6:00 PM
Average response within 1 – 4 hours during business hours.
Maximum response within 1 working day for standard tickets.
Escalations and extended cover are available by arrangement with bundles and plans.
Billed in one minute increments with no minimums.
Existing clients can log a ticket instantly. New to CPO? Book your onboarding call and we will help you choose the right pay-as-you-go or bundled approach.